Our Commitment

We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we're here to help. Please review our refund policy below to understand your options.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Request must be made within 30 days of the original purchase date
• Products must be unopened and in their original packaging
• Products must be unused and in the same condition that you received them
• You must provide proof of purchase (order number or receipt)
• Products must not show signs of tampering or damage caused by misuse

Non-Refundable Items

Due to health and safety regulations governing medical cannabis products, the following items are non-refundable:

• Opened or used cannabis products (flower, concentrates, edibles, tinctures, topicals)
• Digital products and e-books (once downloaded or accessed)
• Gift cards and promotional items
• Products purchased during final sale or clearance events
• Custom or personalized orders
• Products without original packaging or labels

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will:

• Provide a full refund or replacement at no additional cost
• Cover return shipping costs for defective items
• Process your claim within 2-3 business days of receiving photographic evidence

Please take photos of the damaged product and packaging before opening, as this will expedite your claim.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at info@legitweedpr.com or call (646) 460-6261
2. Provide Details: Include your order number, reason for return, and photos if applicable
3. Await Approval: We will review your request within 2-3 business days and send you return instructions
4. Ship the Product: Once approved, ship the product back to us using the provided return label
5. Receive Refund: After we receive and inspect the returned item, we will process your refund

Refund Processing Time

Once your return is received and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Note: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear in your account.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Products with obvious signs of use or missing components
• Products returned more than 30 days after delivery
• Products not in their original condition or missing original packaging
• Products returned without prior authorization

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@legitweedpr.com and send your item to the address provided in your return authorization email.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The product received was defective or damaged
• We shipped the wrong product
• The product does not match the description on our website

We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75, as we cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your credit card company (it may take time before your refund is officially posted)
3. Contact your bank (there is often processing time before a refund is posted)
4. If you've done all of this and still have not received your refund, contact us at info@legitweedpr.com

Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us: